Common queries answered
Frequently asked Questions
For accurate curtain measurements, start by measuring your window width and multiply it by 1.5-2 times for proper fullness. Measure from the curtain rod to where you want the curtains to fall for length. Consider adding 2-3 inches on each side of the window width for optimal light blocking and 3-4 inches above the window frame for height. For floor-length curtains, subtract 1/2 inch from the total length to prevent dragging.
We offer free standard shipping on all orders over $100 within the continental United States, with delivery typically taking 5-7 business days. International shipping is available to select countries with costs calculated at checkout based on weight and destination. Express shipping options are available at additional cost. All orders are processed within 24-48 hours and tracking information is provided via email once your order ships.
We accept returns within 30 days of delivery for unused, unopened items in their original packaging with tags attached. Simply initiate a return through your account or contact our customer service team. Once we receive and inspect the returned items, refunds will be processed to your original payment method within 5-7 business days. Please note that custom-made curtains are not eligible for return.
Most of our curtains can be machine washed in cold water on a gentle cycle using mild detergent. Avoid bleach and fabric softeners. Tumble dry on low heat or hang to dry, then iron on low if needed. For delicate fabrics or special care instructions, always check the label. Professional dry cleaning is recommended for silk and certain specialty fabrics. Regular dusting and gentle vacuuming can help maintain appearance between cleanings.
Yes, we offer custom sizing services for most of our curtain collections. Contact our design team with your specific measurements, and we’ll provide a quote within 48 hours. Custom orders typically require 2-3 weeks for production. Please note that custom-sized curtains cannot be returned unless there’s a manufacturing defect.
Our blackout curtains feature triple-weave technology with a special coating that blocks 99% of light and UV rays. These curtains are ideal for bedrooms, media rooms, or any space requiring maximum light control. They also provide excellent thermal insulation and noise reduction. For moderate light filtering, consider our room-darkening or lined curtains.
Grommet curtains feature metal rings embedded in the top hem, creating a modern, structured look with easy sliding. Rod pocket curtains have a sewn channel that slides directly onto the rod, creating a gathered, traditional appearance. Grommets are ideal for heavier fabrics and frequent opening/closing, while rod pockets work best for stationary panels and lighter fabrics.
Yes, we offer fabric swatches for all our curtain collections. You can order up to 5 samples for $5, which will be credited toward your curtain purchase. Samples typically arrive within 3-5 business days and include a color card showing all available options in that collection.
Essential hardware includes curtain rods, brackets, and finials. Rod diameter should be based on curtain weight and width – heavier curtains need thicker rods. We recommend installing brackets 4-6 inches above the window and extending 3-6 inches beyond the frame on each side. Our customer service team can help you select appropriate hardware for your specific curtains.
Our curtains are typically sold as single panels, allowing you to customize the number of panels needed for your space. For standard windows, we recommend purchasing two panels for a complete look. The product description clearly states the price and quantity per package. You can easily calculate the number of panels needed based on your window measurements and desired fullness.